Work Order and Maintenance Fees

Updated Work Order/Maintenance Fees - After careful consideration by the Board of Directors, effective February 1st, 2006, the hourly maintenance fee for work orders is $80 per hour chargeable in fifteen (15) minute increments. 

Shareholders (Landlords) are responsible for their apartment's maintenance. Unless we have received notification from the landlord that the tenant may authorize maintenance, all maintenance requests must come from the Landlord. This is necessary to avoid billing disputes since all work done will be billed to the Shareholder. Please consult with your Landlord to understand your apartment's maintenance reporting procedures when you sign your lease. The only maintenance requests management can receive from a tenant are those which pertain to building responsibilities.

Maintenance is on call to respond to emergencies at any time. Emergencies constitute situations where additional time to contact your landlord will result in additional damage to an apartment. An example of an emergency situation is a plumbing emergency with water pouring onto the floor. While you are still required to inform your landlord as to your maintenance problem, maintenance will respond as soon as possible, regardless of the time of day (Overtime labor will apply after work hours). To report a maintenance emergency contact in order of availability: 

 

Management Office 
(703) 276-1212 

Concierge 
(703) 527-1728 

Gatehouse 
(703) 525-6321

Contact Information and Times - Residents must stay inside the apartment during an emergency and give a working call back phone number. Maintenance will return your emergency call within 15 minutes to verify the emergency status before responding. Please attempt to contain the problem (ie. water leak) while waiting for Maintenance to respond. (Know where your water shut-off valves are.) Back to top of page